Refund Policy


Refund Policy

We do not offer a returns option for your goods as they are of a perishable nature. If the goods are not up to our high standards when they arrive, please email info@farmford.co.uk with supporting images and we will issue a refund where it is due.

You can always contact us for any reason at info@farmford.co.uk


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

 

Refunds 

We will notify you once we’ve received your email and inspected your photos, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.